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Client BookProfiles, sizes, family and occasionsAI Client ConciergeTimely reminders and drafted invitationsAppointmentsPrivate viewings, trials and home visitsShowroom POSWeight, purity, making, HUID, old goldPiece VaultTags, certificates and live locationCustom OrdersBespoke work with karigar timelinesClient InsightsRepeat clients and occasion revenue
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Legal

Terms of Service

These terms apply when your showroom, boutique or group uses the service. They are written to be read, so please read them before you sign up.

01 The service

The service is a clienteling CRM and point of sale for jewellery showrooms and luxury boutiques, made up of Client Book, AI Client Concierge, Appointments, Showroom POS, Piece Vault, Custom Orders and Client Insights. The modules available to you depend on your plan.

02 Your account

  • The person who signs up confirms they are authorised to act for the showroom.
  • You are responsible for the staff you invite, the roles you give them and keeping their logins private.
  • Tell us promptly if you believe a login has been misused.

03 Your data

Your showroom owns the client, stock and sales data it enters. You grant us permission to store and process it only to provide the service. You can export it at any time in common formats.

04 Messaging and consent

You agree to message only clients who have opted in, to record that consent in the Client Book, and to honour opt-outs at once. Each message drafted by the AI Client Concierge must be reviewed by a member of your staff before it is sent.

WhatsApp messages are also subject to the WhatsApp Business policies. Accounts that send unsolicited messages may be suspended.

05 Billing compliance

Showroom POS helps you record HUID, GST, HSN codes and old-gold exchange. You remain responsible for the rates, purity and tax treatment you enter, and for meeting BIS hallmarking and GST rules that apply to your business.

06 Plans and payment

  • Plans are priced per showroom per month and billed monthly or yearly in advance.
  • The 14-day trial is free. Your plan starts only when you choose to continue.
  • Messaging fees charged by WhatsApp or SMS providers are passed through at cost.
  • Unpaid invoices more than 15 days overdue may lead to the account being placed in read-only mode until paid.

07 Acceptable use

Do not use the service to store data you have no right to hold, to message people who have not opted in, to attempt to access other accounts, or to interfere with the service’s security or performance.

08 Availability and support

We aim for the service to be available 99.9% of each month, outside scheduled maintenance announced in advance. Counter billing continues offline during connection loss and syncs when it returns.

09 Liability

We are responsible for providing the service with reasonable skill and care. Our total liability in any 12 months is limited to the fees you paid in that period. We are not liable for indirect losses such as lost profit or lost opportunity.

10 Ending the agreement

You may cancel at any time from your account settings. We may end the agreement if these terms are seriously breached and not put right within 15 days of notice. In either case you can export your data for 60 days after the account closes.

11 Governing law

These terms are governed by the laws of India, and the courts of Haryana have jurisdiction over any dispute.