Legal
Cancellation and Refunds
Simple rules for trials, cancellations and refunds, so your showroom always knows where it stands.
01 Free trial
The 14-day trial is free and needs no card. If you do not choose a plan by the end of the trial, the account becomes read-only for 30 days so you can export your data, and is then closed.
02 Monthly plans
Cancel at any time from account settings. The plan stays active until the end of the month you have paid for. Partial months are not refunded.
03 Yearly plans
If you cancel within 30 days of the first yearly payment, we refund the full amount less any messaging fees used. After 30 days, the plan runs to the end of the paid year and is not renewed.
04 Changing plans
Upgrading from 18K to 22K or 24K applies at once, and you pay only the difference for the rest of the billing period. Downgrades take effect from the next billing date.
05 Adding or removing showrooms
A new showroom is billed from the day it is added. A showroom removed during a billing period is credited against your next invoice.
06 Onboarding and messaging fees
Onboarding included in your plan is not charged separately. WhatsApp and SMS fees already passed to providers cannot be refunded.
07 How refunds are paid
Approved refunds are paid to the original payment method within 7 to 10 working days.
08 Requesting a refund
Write to us through the contact page with your showroom name and the invoice number. We confirm the outcome within 3 working days.