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AI Client Concierge

It remembers the moment. Your manager makes it personal.

Each morning the concierge prepares a short list for every relationship manager: whose occasion is near, what they last bought, which pieces in stock suit them, and a draft message to edit. Nothing leaves the showroom until a person approves it.

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AI Client Concierge Search clients, tags, invoicesNK
This week for Neha
Mrs. Arora25th anniversary · 14 Dec
Mehra familyWedding in Feb · trousseau
Dr. KapoorWife’s birthday · 29 Nov
Mr. BansalWatch service due
Suggestion

Invite to a private preview of the new temple-design collection in the 2nd week of Nov. Last visit: daughter’s engagement set, 2025. Prefers yellow gold.

Lakshmi haar · 22KTemple jhumkasKemp bangles · 2.6
Draft · edited by Neha

Namaste Mrs. Arora, our new temple collection arrives next week. We would be honoured to keep the private salon for you and Mr. Arora on Saturday 23 Nov, 4 pm, ahead of your special December.

Edit Approve and send

Inside AI Client Concierge

What sits in this case

01

Reminders weeks ahead

Anniversaries, birthdays and weddings surface 3 to 6 weeks before the date, early enough for a private preview or a custom order.

02

Pieces from your own stock

Suggestions are drawn from the Piece Vault, in the client’s size and preferred metal, with the tag and location ready.

03

Drafts managers edit

A warm, short draft in the voice of your house. Managers change a word or rewrite it entirely.

04

English, Hindi and Hinglish

Drafts follow the language the client prefers, as recorded in the Client Book.

05

A daily list per manager

Each manager sees only their own clients, sorted by how soon the moment is.

06

Follow-ups that close the loop

Whether the client replied, booked or bought is recorded, and the next reminder is set for next year.

In practice

From reminder to private viewing

  1. 01

    The concierge notices

    25th wedding anniversary on 14 Dec. Last visit: daughter’s engagement set, 2025.

  2. 02

    It suggests

    A private preview of the new temple collection in the 2nd week of Nov, with 6 pieces in her size.

  3. 03

    Neha edits and sends

    She changes the greeting, adds Mr. Arora’s name and sends on WhatsApp. The client opted in.

  4. 04

    The salon is booked

    Sat 23 Nov, 4 pm. The six pieces are reserved and moved to the salon case.

Specification

What the concierge uses, and what it does not

AI Client Concierge is part of every Luxarycraft plan it appears in, and shares one client record with the rest of the product, so nothing is typed twice.

See which plan includes it
Uses
Occasions the client shared and their dates
Uses
Purchase history, sizes and stated preferences
Uses
Current stock in the Piece Vault
Never uses
Guesses about wealth, income or spending power
Never uses
Guesses about religion, caste or community
Never uses
Guesses about health, relationships or family matters
Never does
Send a message without a manager’s approval

Client discretion and responsible AI

Attentive, never intrusive.

Opted-in clients only

Messages go only to clients who opted in. Relationship managers review and send every message.

Only what was shared

Suggestions use purchase history and preferences the client shared, never guesses about wealth, religion or family matters.

Removed on request

Clients can ask for their data to be removed at any time.

Encrypted, never sold

Client data is encrypted, visible only to authorised staff and never sold.

Works with

One client record across the showroom

Next: Appointments
Client BookProfiles, sizes, family and occasionsAppointmentsPrivate viewings, trials and home visitsClient InsightsRepeat clients and occasion revenue

Questions

AI Client Concierge, answered

Does the AI send messages by itself?

No. It drafts. A relationship manager reads, edits and approves every message, and only clients who opted in can receive one.

Where does the suggestion come from?

From the occasions, sizes, preferences and purchase history in the Client Book, matched to pieces currently in your Piece Vault.

Can we set our own tone?

Yes. You set the greeting style, sign-off and words to avoid, and drafts follow your house voice.

The salon is closing. One case is still lit.

By invitation

Book a private demo.

We open Luxarycraft with your own showroom in mind: your categories, your billing rules, your relationship managers and the occasions your clients return for.

For
Your showroom and its owner
Length
40 minutes, online or in person
We bring
Your own pieces, billed with HUID and old gold

Prefer to begin on your own? Try 14 days free